Flight & Hotel Booking • United Kingdomwww.southalltravel.co.uk
Review data last updated .
Based on public reviews and response behavior.
200 reviews over 224 days (about 27 per month). Busiest month: 19% of reviews. Languages: en 100%.
Flight & Hotel Booking average: score 69.7, rating 4.44 stars, reply rate 46.4%, over 1,292 ranked companies · benchmark 30 Oct 2026
Score
82.9
Industry average 69.7
13.2 above average
Rating
3.93
Industry average 4.44
0.51 below average
Reply rate
—
Industry average 46.4%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
76% of reviews positive, 25% negative
Covering September 2026 — 13 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 23% negative and 0% neutral.
Share of theme mentions
Themes from the 200 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,292 ranked companies in Flight & Hotel Booking (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.210 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 82.9 places the company in the top quarter of about 1,300 ranked Flight & Hotel Booking companies (75th percentile: 79). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
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