Based on public reviews and response behavior.
Among fully-analyzed Finance & Insurance companies
78% of reviews positive, 19% negative
Covering July 2026 — 245 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 15% negative and 3% neutral.
Showing 1,093 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Onboarding.
The most common complaint theme is Problem Resolution, making up 2.9% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 1,146 analyzed reviews. Sentiment is holding steady: 97.5% of reviews in the last three months were positive, compared with 96.2% in the three months before that.
