Customereye

EF Explore America

Flight & Hotel Booking • United Statesefexploreamerica.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

69/100
−17.8 vs. last month4.58 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#42of 225
Top 19% · Top Tier
#1 (best)#225 (worst)
#40Peer
#41Peer
#42This company
#43Peer
#44Peer

Overall Customer Sentiment

Category Leader

84% of reviews positive, 16% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering October 2024 — 34 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 21% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
34.2%
Loyalty
15.8%
Customer Support
11.8%
Pricing
10.1%
Onboarding
7.3%

Most feedback concerns Product Quality.

The most common complaint theme is Delivery Shipping, making up 3.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100
20/100
signal score
  • Built from a negative-review share of 20.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
75.5%
4
13.2%
3
6.8%
2
2.5%
1
2.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 93.7% of reviews in the last three months were positive, compared with 95.8% in the three months before that.

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