Customereye

Edge Right

Construction & Industrial • United Statesedgeright.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
−3.0 vs. last month4.71 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#196of 404
Top 49% · Upper Half
#1 (best)#404 (worst)
#194Peer
#195Peer
#196This company
#197Peer
#198Peer

Overall Customer Sentiment

Above Average

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral2%
  • Negative15%

Sentiment Balance

Covering August 2024 — 93 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 19% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
23.9%
Delivery Shipping
19.0%
Onboarding
17.3%
Response Speed
14.0%
Customer Support
8.0%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW23/100
23/100
signal score
  • Built from a negative-review share of 20.7% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
85.3%
4
6.8%
3
3.5%
2
1.7%
1
2.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.9% of reviews in the last three months were positive, compared with 95.2% in the three months before that.

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