Based on public reviews and response behavior.
600 reviews over 1,087 days (about 17 per month). Busiest month: 17% of reviews.
Food & Beverage average: score 61.9, rating 4.26 stars, reply rate 33.5%, over 2,531 ranked companies · benchmark 11 Oct 2026
Score
61.3
Industry average 61.9
0.6 below average
Rating
4.01
Industry average 4.26
0.25 below average
Reply rate
—
Industry average 33.5%
not measured
Among ranked Food & Beverage companies
Only companies with enough recent, scoreable reviews are ranked.
68% of reviews positive, 30% negative
Covering November 2024 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,531 ranked companies in Food & Beverage (benchmark 11 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.185 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 64% of reviews against an industry average of 33%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
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