EaseMyTrip

Flight & Hotel Booking • United Stateseasemytrip.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

27/100

2.15 ★ average rating · 665 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#222of 225

Top 99% · Bottom Tier

#1 (best)#225 (worst)

#220Peer

#221Peer

#222This company

#223Peer

#224Peer

Overall Customer Sentiment

Below Average

36% of reviews positive, 63% negative

36%

positive

Positive36%
Neutral1%
Negative63%

Sentiment Balance

Covering June 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 640 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.6%

Pricing

15.9%

Loyalty

12.8%

Communication

12.1%

Response Speed

8.7%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH83/100

83/100

signal score

•Built from a negative-review share of 63.2% across this company's analyzed reviews.
•22 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.1avg rating

5★

25.4%

4★

3.2%

3★

0.9%

2★

1.7%

1★

68.9%

Based on 665 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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