Based on public reviews and response behavior.
219 reviews over 726 days (about 9.2 per month). Busiest month: 28% of reviews. Languages: nl 61%, unknown 23%, en 7%.
Flight & Hotel Booking average: score 69.7, rating 4.44 stars, reply rate 46.4%, over 1,292 ranked companies · benchmark 30 Oct 2026
Score
26.8
Industry average 69.7
42.9 below average
Rating
4.18
Industry average 4.44
0.26 below average
Reply rate
—
Industry average 46.4%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
11% of reviews positive, 89% negative
Covering July 2026 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 71% negative and 0% neutral.
Reviews are mostly in Dutch
Share of theme mentions
Themes from the 219 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,292 ranked companies in Flight & Hotel Booking (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.155 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.404). Review the worst months in the trend data to identify specific operational or product issues.
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