Dualmine

Tech & Electronics • United Kingdomdualmine.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

33/100

−26.7 vs. last month2.54 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Tech & Electronics companies

#123of 127

Top 97% · Bottom Tier

#1 (best)#127 (worst)

#121Peer

#122Peer

#123This company

#124Peer

#125Peer

Overall Customer Sentiment

Below Average

44% of reviews positive, 55% negative

44%

positive

Positive44%
Neutral1%
Negative55%

Sentiment Balance

Covering November 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 584 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

19.4%

Pricing

18.6%

Customer Support

14.4%

Product Quality

9.9%

Communication

9.2%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 19.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH53/100

53/100

signal score

•Built from a negative-review share of 36.7% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.5avg rating

5★

31.0%

4★

5.7%

3★

4.5%

2★

3.8%

1★

55.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 36.4% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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