Customereye

Aoeah

Tech & Electronics • United Statesaoeah.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

33/100
+1.3 vs. last month2.75 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Tech & Electronics companies

#124of 127
Top 98% · Bottom Tier
#1 (best)#127 (worst)
#122Peer
#123Peer
#124This company
#125Peer
#126Peer

Overall Customer Sentiment

Below Average

41% of reviews positive, 57% negative

41%
positive
  • Positive41%
  • Neutral2%
  • Negative57%

Sentiment Balance

Covering September 2024 — 23 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 26% of reviews in this period, with 74% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Response Speed
21.1%
Customer Support
20.3%
Delivery Shipping
16.5%
Loyalty
10.1%
Product Quality
8.0%

Most feedback concerns Response Speed.

The most common complaint theme is Response Speed, making up 21.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH88/100
88/100
signal score
  • Built from a negative-review share of 53.3% across this company's analyzed reviews.
  • 17 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating
5
37.3%
4
3.8%
3
4.0%
2
6.2%
1
48.7%

Based on 600 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 44.6% in the three months before that.

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