Driveway

Automotive & Mobility • United Statesdriveway.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

3.52 ★ average rating · 796 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#200of 265

Top 75% · Bottom Tier

#1 (best)#265 (worst)

#198Peer

#199Peer

#200This company

#201Peer

#202Peer

Overall Customer Sentiment

Below Average

62% of reviews positive, 36% negative

62%

positive

Positive62%
Neutral2%
Negative36%

Sentiment Balance

Covering July 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 768 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

17.3%

Customer Support

15.1%

Loyalty

13.0%

Product Quality

11.6%

Response Speed

10.5%

Most feedback concerns Onboarding.

The most common complaint theme is Communication, making up 9.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM46/100

46/100

signal score

•Built from a negative-review share of 35.8% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

50.9%

4★

12.4%

3★

3.5%

2★

4.0%

1★

29.1%

Based on 796 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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