Based on public reviews and response behavior.
1,072 reviews over 170 days (about 192 per month). Busiest month: 61% of reviews — one month dominates this sample. Languages: en 93%, unknown 6%, ca 0%.
Home & Living average: score 67.9, rating 4.44 stars, reply rate 45.4%, over 5,448 ranked companies · benchmark 30 Oct 2026
Score
46.7
Industry average 67.9
21.2 below average
Rating
3.57
Industry average 4.44
0.87 below average
Reply rate
—
Industry average 45.4%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
65% of reviews positive, 34% negative
Covering August 2026 — 45 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 71% negative and 0% neutral.
Based on 6 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 1,072 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 5,448 ranked companies in Home & Living (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around loyalty scores -0.273 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 46.7 sits in the bottom quarter of about 5,400 ranked Home & Living companies (25th percentile: 58, median: 69). The weakest topic and the reply rate are the two levers that move this score fastest.
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