Based on public reviews and response behavior.
100 reviews over 378 days (about 8.1 per month). Busiest month: 12% of reviews. Languages: en 74%, hr 17%, bs 7%.
Shipping & Delivery average: score 53.0, rating 3.58 stars, reply rate 32.8%, over 621 ranked companies · benchmark 20 Oct 2026
Score
24.5
Industry average 53.0
28.5 below average
Rating
1.09
Industry average 3.58
2.49 below average
Reply rate
—
Industry average 32.8%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
7% of reviews positive, 93% negative
Covering September 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 621 ranked companies in Shipping & Delivery (benchmark 20 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.742 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 24.5 sits in the bottom quarter of about 600 ranked Shipping & Delivery companies (25th percentile: 35, median: 56). The weakest topic and the reply rate are the two levers that move this score fastest.
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