Purolator

Shipping & Delivery • Canadawww.purolator.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

32/100

−13.0 vs. last month1.12 ★ average rating · 756 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#125of 143

Top 87% · Bottom Tier

#1 (best)#143 (worst)

#123Peer

#124Peer

#125This company

#126Peer

#127Peer

Overall Customer Sentiment

Below Average

16% of reviews positive, 84% negative

16%

positive

Positive16%
Neutral1%
Negative84%

Sentiment Balance

Covering August 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 753 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.9%

Customer Support

18.6%

Loyalty

11.9%

Communication

11.1%

Response Speed

10.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 24.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 83.6% across this company's analyzed reviews.
•11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.1avg rating

5★

1.9%

4★

0.5%

3★

0.9%

2★

1.1%

1★

95.6%

Based on 756 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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