Based on public reviews and response behavior.
2,002 reviews over 2,943 days (about 21 per month). Busiest month: 8% of reviews. Languages: en 97%, unknown 3%, fr 0%.
Pet Products & Supplies average: score 63.3, rating 4.23 stars, reply rate 36.0%, over 1,132 ranked companies · benchmark 22 Oct 2026
Score
67.7
Industry average 63.3
4.4 above average
Rating
4.90
Industry average 4.23
0.67 above average
Reply rate
—
Industry average 36.0%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
93% of reviews positive, 6% negative
Covering June 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Share of theme mentions
Themes extracted from 2,002 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,132 ranked companies in Pet Products & Supplies (benchmark 22 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 51% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Product Quality" is the strongest recurring theme in the reviews: 1066 mentions with a sentiment score of 94.40/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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