Based on public reviews and response behavior.
163 reviews over 380 days (about 13 per month). Busiest month: 20% of reviews. Languages: en 98%, fr 1%, ca 1%.
Pet Products & Supplies average: score 65.0, rating 4.38 stars, reply rate 37.2%, over 833 ranked companies · benchmark 30 Oct 2026
Score
67.6
Industry average 65.0
2.6 above average
Rating
3.94
Industry average 4.38
0.44 below average
Reply rate
—
Industry average 37.2%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
69% of reviews positive, 30% negative
Covering July 2026 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.
Share of theme mentions
Themes from the 163 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 833 ranked companies in Pet Products & Supplies (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
"Loyalty" is the strongest recurring theme in the reviews: 71 mentions with a sentiment score of 71.00/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
An average rating of 3.94 stars is 0.5 below the Pet Products & Supplies average of 4.4. The fastest route is the weakest topic below: it is where the one- and two-star reviews cluster.
