Customereye

Pet Products R Us

Pet Products & Supplies • United Kingdompetproductsrus.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
+56.3 vs. last month4.76 ★ average rating · 542 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#201of 263
Top 76% · Bottom Tier
#1 (best)#263 (worst)
#199Peer
#200Peer
#201This company
#202Peer
#203Peer

Overall Customer Sentiment

Below Average

80% of reviews positive, 19% negative

80%
positive
  • Positive80%
  • Neutral2%
  • Negative19%

Sentiment Balance

Covering October 2024 — 8 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 13% negative and 13% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 534 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.4%
Response Speed
15.9%
Product Quality
15.1%
Customer Support
12.9%
Loyalty
11.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 1.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100
25/100
signal score
  • Built from a negative-review share of 35.0% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
88.2%
4
5.9%
3
2.2%
2
0.9%
1
2.8%

Based on 542 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 94.1% in the three months before that.

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