Customereye

Dino Decking

Construction & Industrial • United Kingdomdino.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
−23.3 vs. last month4.71 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#181of 404
Top 45% · Upper Half
#1 (best)#404 (worst)
#179Peer
#180Peer
#181This company
#182Peer
#183Peer

Overall Customer Sentiment

Above Average

85% of reviews positive, 14% negative

85%
positive
  • Positive85%
  • Neutral1%
  • Negative14%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 586 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.7%
Customer Support
17.7%
Product Quality
17.5%
Response Speed
12.4%
Loyalty
9.9%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW11/100
11/100
signal score
  • Built from a negative-review share of 17.0% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
85.5%
4
7.8%
3
1.7%
2
1.7%
1
3.3%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 83.3% in the three months before that.

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