Dexcom

Healthcare & Medicaldexcom.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

38/100

+11.4 vs. last month1.73 ★ average rating · 1,481 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#589of 615

Top 96% · Bottom Tier

#1 (best)#615 (worst)

#587Peer

#588Peer

#589This company

#590Peer

#591Peer

Overall Customer Sentiment

Below Average

25% of reviews positive, 73% negative

25%

positive

Positive25%
Neutral2%
Negative73%

Sentiment Balance

Covering August 2026 — 45 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,481 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Communication

16.1%

Loyalty

15.8%

Customer Support

15.5%

Problem Resolution

15.1%

Product Quality

9.9%

Most feedback concerns Communication.

The most common complaint theme is Communication, making up 16.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 73.1% across this company's analyzed reviews.
•38 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.7avg rating

5★

5.7%

4★

5.3%

3★

8.9%

2★

16.2%

1★

63.9%

Based on 1,481 analyzed reviews. Sentiment is slipping: 23.1% of reviews in the last three months were positive, compared with 28.1% in the three months before that.

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