Cupshe

Apparel & Fashion • UScupshe.com

Review data last updated July 2, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

68/100

+5.2 vs. last month4.21 ★ average rating · 1,499 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#40of 330

Top 12% · Top Tier

#1 (best)#330 (worst)

#38Peer

#39Peer

#40This company

#41Peer

#42Peer

Overall Customer Sentiment

Category Leader

77% of reviews positive, 22% negative

77%

positive

Positive77%
Neutral1%
Negative22%

Sentiment Balance

Covering August 2026 — 24 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 21% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,467 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

24.7%

Delivery Shipping

16.0%

Loyalty

14.5%

Pricing

11.3%

Onboarding

9.5%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 3.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100

34/100

signal score

•Built from a negative-review share of 22.3% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

71.1%

4★

8.1%

3★

4.5%

2★

3.4%

1★

12.9%

Based on 1,499 analyzed reviews. Sentiment is holding steady: 84.8% of reviews in the last three months were positive, compared with 86.2% in the three months before that.

Unlock full insights