Lending & Consumer Finance • United Statescrosscountrymortgage.com
Review data last updated .
Based on public reviews and response behavior.
100 reviews over 502 days (about 6.1 per month). Busiest month: 17% of reviews. Languages: en 99%, es 1%.
Lending & Consumer Finance average: score 69.0, rating 4.52 stars, reply rate 47.8%, over 1,917 ranked companies · benchmark 1 Nov 2026
Score
26.7
Industry average 69.0
42.3 below average
Rating
1.37
Industry average 4.52
3.15 below average
Reply rate
—
Industry average 47.8%
not measured
Among ranked Lending & Consumer Finance companies
Only companies with enough recent, scoreable reviews are ranked.
35% of reviews positive, 64% negative
Covering October 2026 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,917 ranked companies in Lending & Consumer Finance (benchmark 1 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around customer support scores -0.179 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.146). Review the worst months in the trend data to identify specific operational or product issues.
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