Customereye

Crabtree & Crabtree

Travel & Hospitalitycrabtreeandcrabtree.com

Review data last updated .

Based on public reviews and response behavior.

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137 reviews over 336 days (about 12 per month). Busiest month: 15% of reviews. Languages: en 100%.

Overall Score

79/100
−7.2 vs. last month4.93 ★ average rating · 137 reviews
79/100 from 137 reviews over 12 months, moderate confidence.

Travel & Hospitality average: score 60.7, rating 4.00 stars, reply rate 45.0%, over 478 ranked companies · benchmark 27 Sept 2026

Score

79.4

Industry average 60.7

18.7 above average

Rating

4.93

Industry average 4.00

0.93 above average

Reply rate

—

Industry average 45.0%

not measured

Competitive Performance Rank

Among ranked Travel & Hospitality companies

#62of 478 ranked in Travel & Hospitality
Top 13% · Top Tier
#1 (best)#478 (worst)
#60Peer
#61Peer
#62This company
#63Peer
#64Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

96% of reviews positive, 3% negative

96%
positive
  • Positive96%
  • Neutral2%
  • Negative3%

Sentiment Balance

Covering September 2026 — 16 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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