Based on public reviews and response behavior.
200 reviews over 94 days (about 65 per month). Busiest month: 36% of reviews. Languages: en 100%.
Travel & Hospitality average: score 64.0, rating 4.07 stars, reply rate 42.8%, over 695 ranked companies · benchmark 2 Nov 2026
Score
74.4
Industry average 64.0
10.4 above average
Rating
4.88
Industry average 4.07
0.81 above average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
86% of reviews positive, 13% negative
Covering September 2026 — 29 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 14% negative and 3% neutral.
Based on 4 months of reviews, too short to read a trend
Share of theme mentions
Themes from the 200 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 695 ranked companies in Travel & Hospitality (benchmark 2 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 99% of reviews against an industry average of 43%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 144 mentions with a sentiment score of 85.05/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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