Customereye

Cormar Carpet Company

Construction & Industrial • United Kingdomcormarcarpets.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

64/100
+7.5 vs. last month4.67 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#81of 404
Top 20% · Top Tier
#1 (best)#404 (worst)
#79Peer
#80Peer
#81This company
#82Peer
#83Peer

Overall Customer Sentiment

Category Leader

76% of reviews positive, 23% negative

76%
positive
  • Positive76%
  • Neutral1%
  • Negative23%

Sentiment Balance

Covering November 2024 — 26 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 12% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.3%
Response Speed
20.2%
Product Quality
19.6%
Customer Support
15.3%
Loyalty
6.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 2.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100
28/100
signal score
  • Built from a negative-review share of 28.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
85.0%
4
7.2%
3
2.5%
2
0.5%
1
4.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.5% of reviews in the last three months were positive, compared with 95.5% in the three months before that.

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