Cookology

Home & Living • United Kingdomcookology.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

64/100

−3.1 vs. last month4.39 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#145of 675

Top 21% · Top Tier

#1 (best)#675 (worst)

#143Peer

#144Peer

#145This company

#146Peer

#147Peer

Overall Customer Sentiment

Category Leader

75% of reviews positive, 23% negative

75%

positive

Positive75%
Neutral2%
Negative23%

Sentiment Balance

Covering November 2024 — 157 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 22% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.3%

Product Quality

15.9%

Customer Support

13.7%

Response Speed

12.7%

Pricing

8.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100

37/100

signal score

•Built from a negative-review share of 35.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

76.3%

4★

8.3%

3★

3.5%

2★

1.7%

1★

10.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 88.9% of reviews in the last three months were positive, compared with 84.8% in the three months before that.

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