Customereye

Frame The Alphabet

Home & Living • United Statesframethealphabet.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

72/100
−33.3 vs. last month4.70 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#26of 675
Top 4% · Top Tier
#1 (best)#675 (worst)
#24Peer
#25Peer
#26This company
#27Peer
#28Peer

Overall Customer Sentiment

Category Leader

90% of reviews positive, 9% negative

90%
positive
  • Positive90%
  • Neutral1%
  • Negative9%

Sentiment Balance

Covering August 2022 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2022.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.4%
Product Quality
23.4%
Response Speed
15.1%
Loyalty
11.2%
Customer Support
8.9%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100
38/100
signal score
  • •Built from a negative-review share of 19.3% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
85.8%
4★
6.0%
3★
3.8%
2★
0.8%
1★
3.5%

Based on 600 analyzed reviews. Sentiment is slipping: 83.3% of reviews in the last three months were positive, compared with 88.9% in the three months before that.

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