Community Fibre

Software & Web Services • United Kingdomcommunityfibre.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

66/100

4.46 ★ average rating · 648 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#36of 363

Top 10% · Top Tier

#1 (best)#363 (worst)

#34Peer

#35Peer

#36This company

#37Peer

#38Peer

Overall Customer Sentiment

Category Leader

80% of reviews positive, 19% negative

80%

positive

Positive80%
Neutral1%
Negative19%

Sentiment Balance

Covering September 2025 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 620 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2025.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

30.4%

Problem Resolution

13.8%

Product Quality

13.8%

Response Speed

13.1%

Loyalty

7.5%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 7.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW11/100

11/100

signal score

•Built from a negative-review share of 18.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

82.7%

4★

3.4%

3★

1.7%

2★

1.7%

1★

10.5%

Based on 648 analyzed reviews. Sentiment is improving: 25.0% of reviews in the last three months were positive, compared with 20.0% in the three months before that.

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