Customereye

Home Telecom

Software & Web Services • United Kingdomwww.hometelecom.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

54/100
−0.8 vs. last month4.56 ★ average rating · 608 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#159of 363
Top 44% · Upper Half
#1 (best)#363 (worst)
#157Peer
#158Peer
#159This company
#160Peer
#161Peer

Overall Customer Sentiment

Above Average

85% of reviews positive, 14% negative

85%
positive
  • Positive85%
  • Neutral2%
  • Negative14%

Sentiment Balance

Covering November 2024 — 308 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 14% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
36.0%
Product Quality
15.0%
Onboarding
10.8%
Response Speed
7.7%
Loyalty
7.6%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 4.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100
35/100
signal score
  • •Built from a negative-review share of 14.0% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
85.4%
4★
3.9%
3★
0.8%
2★
1.2%
1★
8.7%

Based on 608 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 91.0% in the three months before that.

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