Based on public reviews and response behavior.
1,999 reviews over 134 days (about 454 per month). Busiest month: 23% of reviews. Languages: en 95%, unknown 4%, fr 1%.
Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,146 ranked companies · benchmark 23 Oct 2026
Score
67.0
Industry average 61.8
5.2 above average
Rating
4.35
Industry average 4.15
0.20 above average
Reply rate
—
Industry average 34.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
71% of reviews positive, 28% negative
Covering July 2026 — 197 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 29% negative and 4% neutral.
Based on 5 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 1,999 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,146 ranked companies in Software & Web Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 99% of reviews against an industry average of 34%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 1564 mentions with a sentiment score of 79.30/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
