Bluehost

Software & Web Services • United Stateswww.bluehost.com

Review data last updated August 12, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

67/100

−7.3 vs. last month4.35 ★ average rating · 1,999 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#32of 363

Top 9% · Top Tier

#1 (best)#363 (worst)

#30Peer

#31Peer

#32This company

#33Peer

#34Peer

Overall Customer Sentiment

Category Leader

71% of reviews positive, 28% negative

71%

positive

Positive71%
Neutral1%
Negative28%

Sentiment Balance

Covering July 2026 — 197 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 29% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,999 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

29.5%

Problem Resolution

17.4%

Response Speed

11.7%

Product Quality

10.6%

Loyalty

9.8%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 7.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100

48/100

signal score

•Built from a negative-review share of 27.9% across this company's analyzed reviews.
•25 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

79.4%

4★

4.2%

3★

1.6%

2★

1.4%

1★

13.5%

Based on 1,999 analyzed reviews. Sentiment is holding steady: 83.9% of reviews in the last three months were positive, compared with 86.6% in the three months before that.

Unlock full insights