Customereye

Coco & Eve

Beauty & Wellness • United Kingdomcocoandeve.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

47/100
−80.0 vs. last month3.46 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#304of 351
Top 87% · Bottom Tier
#1 (best)#351 (worst)
#302Peer
#303Peer
#304This company
#305Peer
#306Peer

Overall Customer Sentiment

Below Average

70% of reviews positive, 28% negative

70%
positive
  • Positive70%
  • Neutral2%
  • Negative28%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
18.3%
Product Quality
17.4%
Pricing
17.1%
Delivery Shipping
10.7%
Customer Support
9.1%

Most feedback concerns Loyalty.

The most common complaint theme is Problem Resolution, making up 4.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100
52/100
signal score
  • •Built from a negative-review share of 23.0% across this company's analyzed reviews.
  • •7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating
5★
51.2%
4★
6.2%
3★
7.2%
2★
8.8%
1★
26.7%

Based on 600 analyzed reviews. Sentiment is slipping: 22.2% of reviews in the last three months were positive, compared with 42.9% in the three months before that.

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