Based on public reviews and response behavior.
3,958 reviews over 3,858 days (about 31 per month). Busiest month: 15% of reviews. Languages: en 93%, unknown 5%, fr 1%.
Beauty & Wellness average: score 66.1, rating 4.34 stars, reply rate 39.5%, over 2,430 ranked companies · benchmark 25 Oct 2026
Score
45.4
Industry average 66.1
20.7 below average
Rating
2.76
Industry average 4.34
1.58 below average
Reply rate
—
Industry average 39.5%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
52% of reviews positive, 46% negative
Covering September 2026 — 27 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 22% of reviews in this period, with 67% negative and 11% neutral.
Share of theme mentions
Themes extracted from 3,958 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,430 ranked companies in Beauty & Wellness (benchmark 25 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.159). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 45.4 sits in the bottom quarter of about 2,400 ranked Beauty & Wellness companies (25th percentile: 57, median: 67). The weakest topic and the reply rate are the two levers that move this score fastest.
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