ClassPass

Beauty & Wellness • United Statesclasspass.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

−14.8 vs. last month2.94 ★ average rating · 2,998 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#285of 351

Top 81% · Bottom Tier

#1 (best)#351 (worst)

#283Peer

#284Peer

#285This company

#286Peer

#287Peer

Overall Customer Sentiment

Below Average

53% of reviews positive, 45% negative

53%

positive

Positive53%
Neutral2%
Negative45%

Sentiment Balance

Covering August 2026 — 83 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 49% of reviews in this period, with 49% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,991 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.2%

Pricing

14.5%

Product Quality

11.7%

Loyalty

11.2%

Problem Resolution

10.5%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 23.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100

55/100

signal score

•Built from a negative-review share of 44.5% across this company's analyzed reviews.
•95 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating

5★

40.5%

4★

4.5%

3★

5.7%

2★

7.0%

1★

42.3%

Based on 2,998 analyzed reviews. Sentiment is improving: 66.9% of reviews in the last three months were positive, compared with 55.5% in the three months before that.

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