Based on public reviews and response behavior.
153 reviews over 90 days (about 52 per month). Busiest month: 37% of reviews. Languages: en 95%, unknown 3%, es 1%.
Flight & Hotel Booking average: score 69.7, rating 4.44 stars, reply rate 46.4%, over 1,292 ranked companies · benchmark 30 Oct 2026
Score
65.7
Industry average 69.7
4.0 below average
Rating
3.93
Industry average 4.44
0.51 below average
Reply rate
—
Industry average 46.4%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
77% of reviews positive, 22% negative
Covering August 2026 — 57 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 19% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Share of theme mentions
Themes from the 153 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,292 ranked companies in Flight & Hotel Booking (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.271 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 67% of reviews against an industry average of 46%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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