Customereye

Citibank

Finance & Insurancecitibank.us

Review data last updated .

Based on public reviews and response behavior.

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662 reviews over 111 days (about 182 per month). Busiest month: 41% of reviews. Languages: en 100%, unknown 0%.

Overall Score

55/100
Short observation window (111 days)
−3.9 vs. last month3.55 ★ average rating · 662 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#588of 1029
Top 57% · Mid Pack
#1 (best)#1029 (worst)
#586Peer
#587Peer
#588This company
#589Peer
#590Peer

83 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Mid Pack

59% of reviews positive, 39% negative

59%
positive
  • Positive59%
  • Neutral2%
  • Negative39%

Sentiment Balance

Covering August 2026 — 160 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 42% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Theme Distribution

Share of theme mentions

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