Based on public reviews and response behavior.
662 reviews over 111 days (about 182 per month). Busiest month: 41% of reviews. Languages: en 79%, unknown 18%, es 2%.
Finance & Insurance average: score 64.0, rating 4.23 stars, reply rate 47.0%, over 2,796 ranked companies · benchmark 30 Oct 2026
Score
57.8
Industry average 64.0
6.2 below average
Rating
3.55
Industry average 4.23
0.68 below average
Reply rate
—
Industry average 47.0%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 35% negative
Covering August 2026 — 159 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 39% negative and 1% neutral.
Based on 4 months of reviews, too short to read a trend
Share of theme mentions
Themes from the 662 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,796 ranked companies in Finance & Insurance (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.110 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 0% of reviews against an industry average of 47%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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