Chirp

Media & Content • United Stateschirpbooks.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

70/100

−2.6 vs. last month4.63 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#15of 172

Top 9% · Top Tier

#1 (best)#172 (worst)

#13Peer

#14Peer

#15This company

#16Peer

#17Peer

Overall Customer Sentiment

Category Leader

85% of reviews positive, 13% negative

85%

positive

Positive85%
Neutral1%
Negative13%

Sentiment Balance

Covering November 2023 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 585 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Pricing

24.7%

Product Quality

22.5%

Loyalty

11.8%

Value For Money

10.2%

Onboarding

8.3%

Most feedback concerns Pricing.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100

42/100

signal score

•Built from a negative-review share of 22.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

76.7%

4★

16.2%

3★

3.0%

2★

2.2%

1★

2.0%

Based on 600 analyzed reviews. Sentiment is slipping: 91.7% of reviews in the last three months were positive, compared with 98.3% in the three months before that.

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