Customereye

Cheapfaremart

Flight & Hotel Booking • United Statescheapfaremart.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

69/100
−10.4 vs. last month4.68 ★ average rating · 603 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#43of 225
Top 19% · Top Tier
#1 (best)#225 (worst)
#41Peer
#42Peer
#43This company
#44Peer
#45Peer

Overall Customer Sentiment

Category Leader

86% of reviews positive, 12% negative

86%
positive
  • Positive86%
  • Neutral2%
  • Negative12%

Sentiment Balance

Covering October 2024 — 64 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 19% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
37.6%
Product Quality
18.1%
Pricing
13.5%
Loyalty
8.0%
Problem Resolution
6.4%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100
29/100
signal score
  • •Built from a negative-review share of 12.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
88.1%
4★
5.0%
3★
0.5%
2★
0.2%
1★
6.3%

Based on 603 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 95.4% in the three months before that.

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