Customereye

Charlotte's Web Jewellery

General Retail & Marketplacescharlotteswebuk.com

Review data last updated .

Based on public reviews and response behavior.

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62 reviews over 3,563 days (about 0.5 per month). Busiest month: 27% of reviews. Languages: en 98%, de 2%.

Overall Score

64/100
Short observation window (3563 days)
4.52 ★ average rating · 62 reviews
64/100 from 62 reviews over 3 months, limited confidence. trend not shown: window under six months.

General Retail & Marketplaces average: score 64.8, rating 4.32 stars, reply rate 35.5%, over 3,027 ranked companies · benchmark 23 Oct 2026

Score

64.3

Industry average 64.8

0.5 below average

Rating

4.52

Industry average 4.32

0.20 above average

Reply rate

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Industry average 35.5%

not measured

Competitive Performance Rank

Among ranked General Retail & Marketplaces companies

#1549of 3027 ranked in General Retail & Marketplaces
Top 51% · Mid Pack
#1 (best)#3027 (worst)
#1547Peer
#1548Peer
#1549This company
#1550Peer
#1551Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

87% of reviews positive, 13% negative

87%
positive
  • Positive87%
  • Neutral0%
  • Negative13%

Sentiment Balance

Covering September 2025 — 17 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 94% of reviews in this period, with 6% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
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Product Quality
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Delivery Shipping
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Pricing
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Problem Resolution
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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