Care.com

Home Services • United Statescare.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

70/100

−17.7 vs. last month3.20 ★ average rating · 2,500 reviews

Competitive Performance Rank

Among fully-analyzed Home Services companies

#12of 92

Top 13% · Top Tier

#1 (best)#92 (worst)

#10Peer

#11Peer

#12This company

#13Peer

#14Peer

Overall Customer Sentiment

Category Leader

56% of reviews positive, 42% negative

56%

positive

Positive56%
Neutral1%
Negative42%

Sentiment Balance

Covering August 2026 — 26 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 46% negative and 8% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,500 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.3%

Loyalty

16.9%

Pricing

12.7%

Product Quality

12.5%

Communication

12.4%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100

62/100

signal score

•Built from a negative-review share of 42.4% across this company's analyzed reviews.
•75 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating

5★

45.8%

4★

7.9%

3★

4.4%

2★

4.4%

1★

37.5%

Based on 2,500 analyzed reviews. Sentiment is holding steady: 73.0% of reviews in the last three months were positive, compared with 71.3% in the three months before that.

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