Based on public reviews and response behavior.
200 reviews over 43 days (about 142 per month). Busiest month: 70% of reviews — one month dominates this sample. Languages: en 100%.
Home Services average: score 70.9, rating 4.63 stars, reply rate 47.4%, over 1,331 ranked companies · benchmark 30 Oct 2026
Score
67.6
Industry average 70.9
3.3 below average
Rating
4.46
Industry average 4.63
0.17 below average
Reply rate
—
Industry average 47.4%
not measured
Among ranked Home Services companies
Only companies with enough recent, scoreable reviews are ranked.
76% of reviews positive, 24% negative
Covering September 2026 — 61 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 18% negative and 2% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 200 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,331 ranked companies in Home Services (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 92% of reviews against an industry average of 47%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 135 mentions with a sentiment score of 79.40/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
