Customereye

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Entertainment & Events • United Statescardcookie.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

51/100
4.25 ★ average rating · 577 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#182of 322
Top 57% · Mid Pack
#1 (best)#322 (worst)
#180Peer
#181Peer
#182This company
#183Peer
#184Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 22% negative

77%
positive
  • Positive77%
  • Neutral1%
  • Negative22%

Sentiment Balance

Covering September 2024 — 7 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 555 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
18.5%
Response Speed
16.5%
Problem Resolution
14.9%
Loyalty
12.1%
Product Quality
9.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100
39/100
signal score
  • •Built from a negative-review share of 29.0% across this company's analyzed reviews.
  • •12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5★
79.5%
4★
1.6%
3★
0.9%
2★
0.5%
1★
17.5%

Based on 577 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 44.4% in the three months before that.

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