Customereye

Cape Diablo

General Retail & Marketplaces • United Statescapediablo.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

73/100
−2.5 vs. last month4.71 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#11of 359
Top 3% · Top Tier
#1 (best)#359 (worst)
#9Peer
#10Peer
#11This company
#12Peer
#13Peer

Overall Customer Sentiment

Category Leader

90% of reviews positive, 9% negative

90%
positive
  • Positive90%
  • Neutral1%
  • Negative9%

Sentiment Balance

Covering October 2024 — 30 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 10% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.5%
Product Quality
17.7%
Customer Support
15.1%
Loyalty
11.5%
Response Speed
9.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100
40/100
signal score
  • •Built from a negative-review share of 16.7% across this company's analyzed reviews.
  • •4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
90.0%
4★
3.5%
3★
0.2%
2★
0.7%
1★
5.7%

Based on 600 analyzed reviews. Sentiment is slipping: 93.0% of reviews in the last three months were positive, compared with 99.0% in the three months before that.

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