Based on public reviews and response behavior.
600 reviews over 408 days (about 45 per month). Busiest month: 14% of reviews.
General Retail & Marketplaces average: score 61.6, rating 4.18 stars, reply rate 35.4%, over 2,404 ranked companies · benchmark 7 Oct 2026
Score
72.7
Industry average 61.6
11.1 above average
Rating
4.71
Industry average 4.18
0.53 above average
Reply rate
—
Industry average 35.4%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
90% of reviews positive, 9% negative
Covering October 2024 — 30 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 10% negative and 3% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,404 ranked companies in General Retail & Marketplaces (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 100% of reviews against an industry average of 35%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Delivery Shipping" is the strongest recurring theme in the reviews: 322 mentions with a sentiment score of 87.75/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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