Customereye

Britannia Jewellery

General Retail & Marketplacesbritannia-jewellery.co.uk

Review data last updated .

Based on public reviews and response behavior.

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194 reviews over 439 days (about 13 per month). Busiest month: 14% of reviews. Languages: en 100%.

Overall Score

93/100
4.92 ★ average rating · 194 reviews
93/100 from 194 reviews over 15 months, moderate confidence.

General Retail & Marketplaces average: score 61.5, rating 4.17 stars, reply rate 35.6%, over 2,328 ranked companies · benchmark 6 Oct 2026

Score

93.0

Industry average 61.5

31.5 above average

Rating

4.92

Industry average 4.17

0.75 above average

Reply rate

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Industry average 35.6%

not measured

Competitive Performance Rank

Among ranked General Retail & Marketplaces companies

#43of 2328 ranked in General Retail & Marketplaces
Top 2% · Top Tier
#1 (best)#2328 (worst)
#41Peer
#42Peer
#43This company
#44Peer
#45Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

91% of reviews positive, 8% negative

91%
positive
  • Positive91%
  • Neutral1%
  • Negative8%

Sentiment Balance

Covering September 2026 — 7 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
Hidden
Customer Support
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Delivery Shipping
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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