Based on public reviews and response behavior.
1,135 reviews.
General Retail & Marketplaces average: score 61.8, rating 4.18 stars, reply rate 35.2%, over 2,520 ranked companies · benchmark 9 Oct 2026
Score
46.2
Industry average 61.8
15.6 below average
Rating
2.51
Industry average 4.18
1.67 below average
Reply rate
—
Industry average 35.2%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
40% of reviews positive, 57% negative
Covering August 2026 — 24 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 42% of reviews in this period, with 54% negative and 4% neutral.
Share of theme mentions
Themes extracted from 1,135 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,520 ranked companies in General Retail & Marketplaces (benchmark 9 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.505 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 46.2 sits in the bottom quarter of about 2,500 ranked General Retail & Marketplaces companies (25th percentile: 52, median: 62). The weakest topic and the reply rate are the two levers that move this score fastest.
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