Based on public reviews and response behavior.
600 reviews over 344 days (about 53 per month). Busiest month: 11% of reviews.
Appliances & Home Electronics average: score 58.6, rating 3.94 stars, reply rate 34.5%, over 956 ranked companies · benchmark 2 Nov 2026
Score
49.1
Industry average 58.6
9.5 below average
Rating
4.24
Industry average 3.94
0.30 above average
Reply rate
—
Industry average 34.5%
not measured
Among ranked Appliances & Home Electronics companies
Only companies with enough recent, scoreable reviews are ranked.
76% of reviews positive, 22% negative
Covering October 2024 — 52 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 25% negative and 2% neutral.
Share of theme mentions
Themes from the 600 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 956 ranked companies in Appliances & Home Electronics (benchmark 2 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 18% of reviews against an industry average of 34%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 472 mentions with a sentiment score of 75.75/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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