Parts Dr

Appliances & Home Electronics • United Statespartsdr.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

−17.0 vs. last month4.67 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#126of 189

Top 67% · Mid Pack

#1 (best)#189 (worst)

#124Peer

#125Peer

#126This company

#127Peer

#128Peer

Overall Customer Sentiment

Mid Pack

73% of reviews positive, 24% negative

73%

positive

Positive73%
Neutral3%
Negative24%

Sentiment Balance

Covering September 2024 — 35 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 37% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

20.9%

Delivery Shipping

18.7%

Pricing

11.6%

Customer Support

11.5%

Response Speed

11.0%

Most feedback concerns Onboarding.

The most common complaint theme is Problem Resolution, making up 6.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100

37/100

signal score

•Built from a negative-review share of 40.7% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

84.8%

4★

8.2%

3★

1.7%

2★

0.3%

1★

5.0%

Based on 600 analyzed reviews. Sentiment is improving: 98.3% of reviews in the last three months were positive, compared with 89.4% in the three months before that.

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