Build and Plumb

Construction & Industrial • United Kingdombuildandplumb.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

+14.3 vs. last month4.20 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#369of 404

Top 91% · Bottom Tier

#1 (best)#404 (worst)

#367Peer

#368Peer

#369This company

#370Peer

#371Peer

Overall Customer Sentiment

Below Average

65% of reviews positive, 35% negative

65%

positive

Positive65%
Neutral1%
Negative35%

Sentiment Balance

Covering November 2024 — 33 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 24% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.1%

Response Speed

15.0%

Customer Support

12.7%

Pricing

12.2%

Product Quality

12.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 25.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM49/100

49/100

signal score

•Built from a negative-review share of 42.7% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

75.2%

4★

3.7%

3★

2.8%

2★

2.8%

1★

15.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 80.0% of reviews in the last three months were positive, compared with 83.4% in the three months before that.

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