Bru Mate

Food & Beverage • United Statesbrumate.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

68/100

+4.7 vs. last month4.30 ★ average rating · 748 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#80of 551

Top 15% · Top Tier

#1 (best)#551 (worst)

#78Peer

#79Peer

#80This company

#81Peer

#82Peer

Overall Customer Sentiment

Category Leader

81% of reviews positive, 18% negative

81%

positive

Positive81%
Neutral1%
Negative18%

Sentiment Balance

Covering January 2025 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 725 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2025.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.8%

Product Quality

17.9%

Delivery Shipping

15.8%

Loyalty

14.1%

Response Speed

11.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100

43/100

signal score

•Built from a negative-review share of 17.9% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

79.1%

4★

2.3%

3★

1.9%

2★

2.8%

1★

13.9%

Based on 748 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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