Grind

Food & Beverage • United Kingdomwww.grind.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

35/100

−2.9 vs. last month2.86 ★ average rating · 1,300 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#532of 551

Top 97% · Bottom Tier

#1 (best)#551 (worst)

#530Peer

#531Peer

#532This company

#533Peer

#534Peer

Overall Customer Sentiment

Below Average

48% of reviews positive, 51% negative

48%

positive

Positive48%
Neutral1%
Negative51%

Sentiment Balance

Covering August 2026 — 70 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 19% of reviews in this period, with 80% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,300 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

24.7%

Product Quality

14.6%

Customer Support

12.2%

Delivery Shipping

11.6%

Loyalty

10.5%

Most feedback concerns Pricing.

The most common complaint theme is Customer Support, making up 12.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100

59/100

signal score

•Built from a negative-review share of 50.7% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating

5★

40.2%

4★

3.3%

3★

4.4%

2★

6.5%

1★

45.7%

Based on 1,300 analyzed reviews. Sentiment is improving: 15.6% of reviews in the last three months were positive, compared with 10.1% in the three months before that.

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