Customereye

Iceland Foods

Food & Beverage • United Kingdomgroceries.iceland.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

674 reviews over 1,606 days (about 13 per month). Busiest month: 6% of reviews. Languages: en 100%.

Overall Score

36/100
+0.9 vs. last month2.82 ★ average rating · 674 reviews
36/100 from 674 reviews over 52 months, high confidence.

Food & Beverage average: score 63.2, rating 4.24 stars, reply rate 33.9%, over 2,226 ranked companies · benchmark 2 Nov 2026

Score

35.6

Industry average 63.2

27.6 below average

Rating

2.82

Industry average 4.24

1.42 below average

Reply rate

—

Industry average 33.9%

not measured

Competitive Performance Rank

Among ranked Food & Beverage companies

#2094of 2226 ranked in Food & Beverage
Top 94% · Bottom Tierdown 9 from last month
#1 (best)#2226 (worst)
#2092Peer
#2093Peer
#2094This company
#2095Peer
#2096Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

48% of reviews positive, 49% negative

48%
positive
  • Positive48%
  • Neutral3%
  • Negative49%

Sentiment Balance

Covering August 2026 — 13 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 15% of reviews in this period, with 77% negative and 8% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Delivery Shipping
Hidden
Loyalty
Hidden
Product Quality
Hidden
Onboarding
Hidden
HiddenHidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Food & Beverage