Customereye

Bristol Water

Energy & Utilities • United Kingdombristolwater.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 1,306 days (about 2.3 per month). Busiest month: 7% of reviews. Languages: en 99%, unknown 1%.

Overall Score

66/100
−55.0 vs. last month4.14 ★ average rating · 100 reviews
66/100 from 100 reviews over 14 months, moderate confidence.

Energy & Utilities average: score 66.1, rating 4.23 stars, reply rate 51.2%, over 504 ranked companies · benchmark 30 Oct 2026

Score

66.0

Industry average 66.1

in line with average

Rating

4.14

Industry average 4.23

0.09 below average

Reply rate

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Industry average 51.2%

not measured

Competitive Performance Rank

Among ranked Energy & Utilities companies

#293of 504 ranked in Energy & Utilities
Top 58% · Mid Packdown 111 from last month
#1 (best)#504 (worst)
#291Peer
#292Peer
#293This company
#294Peer
#295Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

69% of reviews positive, 31% negative

69%
positive
  • Positive69%
  • Neutral0%
  • Negative31%

Sentiment Balance

Covering August 2026 — 4 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Communication
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Response Speed
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Loyalty
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Pricing
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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