Based on public reviews and response behavior.
267 reviews over 1,284 days (about 6.3 per month). Busiest month: 39% of reviews. Languages: en 94%, unknown 6%, fr 0%.
Home & Living average: score 67.9, rating 4.44 stars, reply rate 45.4%, over 5,448 ranked companies · benchmark 30 Oct 2026
Score
62.5
Industry average 67.9
5.4 below average
Rating
4.01
Industry average 4.44
0.43 below average
Reply rate
—
Industry average 45.4%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
70% of reviews positive, 29% negative
Covering September 2026 — 100 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 20% negative and 1% neutral.
Share of theme mentions
Themes from the 267 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 5,448 ranked companies in Home & Living (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 45%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 132 mentions with a sentiment score of 76.45/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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