Customereye

Project Timber

Home & Living • United Kingdomwww.projecttimber.com

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 157 days (about 39 per month). Busiest month: 23% of reviews. Languages: en 100%.

Overall Score

62/100
Short observation window (157 days)
−7.3 vs. last month3.94 ★ average rating · 200 reviews
62/100 from 200 reviews over 6 months, moderate confidence. trend not shown: window under six months.

Home & Living average: score 67.9, rating 4.44 stars, reply rate 45.4%, over 5,448 ranked companies · benchmark 30 Oct 2026

Score

62.4

Industry average 67.9

5.5 below average

Rating

3.94

Industry average 4.44

0.50 below average

Reply rate

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Industry average 45.4%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#3473of 5448 ranked in Home & Living
Top 64% · Mid Packdown 250 from last month
#1 (best)#5448 (worst)
#3471Peer
#3472Peer
#3473This company
#3474Peer
#3475Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

73% of reviews positive, 26% negative

73%
positive
  • Positive73%
  • Neutral2%
  • Negative26%

Sentiment Balance

Covering September 2026 — 19 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 26% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 6 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
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Delivery Shipping
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Product Quality
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Communication
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Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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